Last Updated: 08/11/2023

At Shoaro, we are committed to delivering high-quality digital services that meet or exceed our clients’ expectations. This Refund Policy outlines the terms under which refunds may be provided.

1. General Policy
Due to the nature of digital services, refunds are generally not provided once a project has been initiated, work has begun, or deliverables have been shared. However, we may consider partial or full refunds under certain circumstances outlined below.

2. Eligibility for Refund
A refund may be approved in the following situations:
• Project Not Started: If you cancel before we have begun any work, you may be eligible for a full refund.
• Service Delay (Beyond Agreed Timeline): If we fail to deliver within the agreed timeline without prior communication or mutual agreement, you may request a partial refund.
• Non-Delivery of Service: If we are unable to deliver the agreed-upon service at all, you will be eligible for a full refund.

3. Non-Refundable Situations
Refunds will not be issued in the following cases:
• Change of mind after work has begun.
• Dissatisfaction due to subjective preferences after agreed deliverables are met.
• Delays caused by incomplete information, late feedback, or lack of communication from the client’s side.
• Services that are partially or fully delivered as per the agreed scope.

4. Refund Process
To request a refund, you must email with your project ID and reason for refund. We will review your request and respond within 7 business days. If approved, refunds will be processed within 10–15 business days to your original payment method.

5. Changes to This Policy
Shoaro reserves the right to update or modify this Refund Policy at any time without prior notice. The latest version will always be available on our website.

Contact Us:
For questions about this Refund Policy, please email us at [email protected]